Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: 1 January 2025
1. Introduction
Seitech Training Services Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Seitech Training Services Ltd
Registered Address: Nottingham, United Kingdom
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and postal address
- Company name and job title
- Payment and billing information
- Course enrolment and certification records
- Assessment results and training history
- Communications and correspondence with us
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on site
- Referring website and search terms
3. How We Use Your Information
We use your personal information to:
- Provide and deliver training courses and services
- Process payments and send invoices
- Issue certificates and maintain training records
- Communicate about your courses and bookings
- Send marketing communications (with your consent)
- Respond to enquiries and provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfil our contractual obligations when you book a course
- Legal obligation: To comply with laws and regulations
- Legitimate interests: To improve our services and marketing
- Consent: For marketing communications and cookies
6. Data Retention
We retain your personal information for:
- Training records: 6 years for certification verification
- Financial records: 7 years for legal compliance
- Marketing data: Until you unsubscribe
- Website analytics: 26 months
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw consent: For processing based on consent
To exercise these rights, contact us at privacy@seitechtraining.co.uk.
9. Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Staff training on data protection
- Access controls and authentication
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@seitechtraining.co.uk
Phone: 0115 123 4567
Address: Seitech Training Services Ltd, Nottingham, UK
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your information correctly: ico.org.uk